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TASIMLA – Stay Connected Beyond Borders
Troubleshooting

Not connected? Fix it step by step

In most cases you do not need to reinstall the eSIM. Follow the steps in order and change one setting at a time.

Quick check first

  1. 1Make sure the TASIMLA eSIM is enabled and selected for mobile data.
  2. 2Enable Data Roaming for the TASIMLA eSIM.
  3. 3Restart the phone after activation.
  4. 4If it still does not connect, use manual network selection below.
The eSIM is installed but there is no internetStart with the line and mobile-data settings.+
  1. 1

    Select the eSIM for data

    In Cellular / SIM settings, make sure the TASIMLA eSIM is selected for mobile data.

  2. 2

    Enable Data Roaming

    Enable Data Roaming for the TASIMLA eSIM. You do not need to enable roaming on your home SIM if you do not want to use it for data.

  3. 3

    Restart the phone

    Turn the phone off and back on so it can register again with the local network.

There is signal but no dataThe phone may be registered to a network while data is not passing.+
  1. 1

    Toggle Airplane Mode

    Turn Airplane Mode on for about 20 seconds, turn it off, then wait about a minute.

  2. 2

    Check the data line

    Confirm mobile data is assigned to the TASIMLA eSIM, not your home SIM.

  3. 3

    Check APN only if one was provided

    If your installation email or account shows an APN, enter it exactly as provided. If no APN is shown, do not invent one.

Automatic network selection does not connectSwitch to manual network selection and choose a local operator.+
  1. 1

    Turn off automatic selection

    In the eSIM network settings, disable Automatic Network Selection.

  2. 2

    Choose a local network manually

    Wait for the network list and select an available operator. If supported networks are listed for your plan, try those first.

  3. 3

    Try another supported operator

    If the first network does not connect or has no data, try another supported operator and wait about a minute between attempts.

The QR code will not install againAn eSIM QR code may be single-use.+
  1. 1

    Check whether the eSIM is already installed

    Open the SIM/eSIM list and look for a newly added line.

  2. 2

    Do not delete an installed eSIM

    If the eSIM is already installed, do not delete it just to retry before contacting support.

  3. 3

    Open TASIMLA Support

    If installation failed and the eSIM is not present, contact us with your order number before trying again.

Deleting an already installed eSIM can prevent reinstallation with the same QR code.
I arrived but the eSIM still will not connectRun this short sequence.+
  1. 1

    Check destination coverage

    Make sure your plan includes the country you are currently in and is within its validity conditions.

  2. 2

    Data Roaming + Restart

    Enable Data Roaming for the eSIM, then restart the phone.

  3. 3

    Use manual network selection

    If it still does not connect, disable automatic selection and manually choose an available local operator.

Still not working?

Open TASIMLA Support and send your order number, phone model, current country and what you already tried. This helps us resolve it faster.

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